Delivery time and charges are not included in our estimate/prices. GRAPHICSXPRESS is not responsible for 3rd party's delay or damages to the product during shipping.
Any additional surcharges billed to GRAPHICSXPRESS, due to errors made by the client, will be charged to the client's credit card on file or credit card used at the time of order.
These surcharges are listed below, but not limited to:
commerical/ residential charges
rerouting a package
Please be noted that due to the automated nature of online ordering system, there are limitations regarding changing the status/quantity of your order(s). Any changes for orders must be made in writing before being batched. Once the status is 'batched' no changes can be made.
Any changes made before the 'batched' status will have a minimum transaction fee of $5.00
You can change the address of where your product will be shipped at any time before the order has been plated.
Any additional shipping charges will be charged to the card that made the original purchase.
If changing the shipping after the order has been plated a $10 handling fee will be incurred.
Changes can be made by sending us an email to firstname.lastname@example.org
Split shipping for one order will not be allowed.
Due to the quantity of the jobs we receive online, we do not archive orders more than 1 year in our database. If client is planning to re-order the same job, he/she needs to re-order it within 1 year of the original order date.
If client would like to cancel a placed order, they must notify by email immediately before your order is processed through the system. If the art work has not yet been plated, only 10% of the total sales order will be withheld in the refund process. No refund will be issued to the services we have provided you such as Design services, Marketing information, Business consulting, etc. We do not issue refunds once an order has been Plated or any process thereafter.
CLIENTS SUPPLIED SHIPPING INFORMATION
GRAPHICSXPRESS is not responsible for wrong shipping addresses or information that has been provided by the clients. It is client's responsibility to check the accuracy of shipping information. If a package is sent back to us due to incorrect shipping address, GRAPHICSXPRESS will ship the package again to the right address for additional shipping charges.