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Conditions of Use

NOTICE: PLEASE READ THESE TERMS & CONDITIONS CAREFULLY. BY ACCESSING THIS WEBSITE YOU AGREE TO BE BOUND BY THE TERMS & CONDITIONS STATED BELOW. IF YOU DO NOT AGREE TO THE TERMS & CONDITIONS STATED BELOW, DO NOT ACCESS THIS WEBSITE.

GRAPHICSXPRESS, RESERVES THE RIGHT TO CHANGE, MODIFY OR AMEND THESE TERMS AND CONDITIONS WITHOUT ANY NOTICE.

PAYMENT TERMS

All online orders are prepaid. At GRAPHICSXPRESS we accept all major credit cards. However, we can not process your order unless the payment is received. We use PAYPAL as merchant service.

QUOTATION & ESTIMATES

Estimates are not the final prices. They are only based on the information you provide us and all estimates are only valid within 30 business days of the original date that the estimate was calculated. GRAPHICSXPRESS reserves the right to change all prices without notice at any point of time.

OVER & UNDER RUN QUANTITY

Due to the nature of complex manufacturing in printing business, GRAPHICSXPRESS reserves the right to provide clients with 5% over or under the quantity of the actual order.

TURNAROUND PERIOD

At GRAPHICSXPRESS turnaround time refers to the number of the business days that we are processing the client's orders inside of our facility. Turnaround time does not mean/include shipping time, waiting for approval time, file correction time, or any other time period that client's job is being processed beyond services that we provide.

FILE SUBMISSION REQUIREMENTS

In order to help us print your job in a proper manner as far as color, quality and time, client must be diligent to submit their file with GRAPHICSXPRESS requirements found in our FAQ section.

COLOR PROOF & COLOR MATCHING

Our equipments are calibrated in a regular basis and we are capable of matching our own proofs, however we do not guarantee to match the color of the artwork that is created on your monitor or your proofing equipment.

EMAIL NOTIFICATIONS

Client must use valid email address which is not filtered and, does not require our CSR to fill up forms in order to contact the client.

ORDER APPROVAL

You must check your files thoroughly before submitting them to our online ordering system. GRAPHICSXPRESS is not responsible for any missing fonts, images or misspelling, or any other damages to the file during transfer to our system. It is client's responsibility to verify all contents of their order before approving the order for print. GRAPHICSXPRESS is not liable for any damages resulting from unwitting violation of copyright laws or illegal use of trade names or logos. The client guarantees the legal title of all matter submitted to GRAPHICSXPRESS.

SHIPPING & DELIVERY

Delivery time and charges are not included in our estimate/prices. GRAPHICSXPRESS is not responsible for 3rd party's delay or damages to the product during shipping.

Any additional surcharges billed to GRAPHICSXPRESS, due to errors made by the client, will be charged to the client's credit card on file or credit card used at the time of order.

These surcharges are listed below, but not limited to:

address correction

commerical/ residential charges

rerouting a package

CHANGE ORDERS

Please be noted that due to the automated nature of online ordering system, there are limitations regarding changing the status/quantity of your order(s). Any changes for orders must be made in writing before being batched. Once the status is 'batched' no changes can be made.

Any changes made before the 'batched' status will have a minimum transaction fee of $5.00

CHANGE SHIPPING

You can change the address of where your product will be shipped at any time before the order has been plated.

Any additional shipping charges will be charged to the card that made the original purchase.

If changing the shipping after the order has been plated a $10 handling fee will be incurred.

Changes can be made by sending us an email to info@graphicsxpress.net

Split shipping for one order will not be allowed.

RE-ORDERING

Due to the quantity of the jobs we receive online, we do not archive orders more than 1 year in our database. If client is planning to re-order the same job, he/she needs to re-order it within 1 year of the original order date.

ORDER CANCELLATION

If client would like to cancel a placed order, they must notify by email immediately before your order is processed through the system. If the art work has not yet been plated, only 10% of the total sales order will be withheld in the refund process. No refund will be issued to the services we have provided you such as Design services, Marketing information, Business consulting, etc. We do not issue refunds once an order has been Plated or any process thereafter.

CLIENTS SUPPLIED SHIPPING INFORMATION

GRAPHICSXPRESS is not responsible for wrong shipping addresses or information that has been provided by the clients. It is client's responsibility to check the accuracy of shipping information. If a package is sent back to us due to incorrect shipping address, GRAPHICSXPRESS will ship the package again to the right address for additional shipping charges.

COPYRIGHT & TRADEMARK INFORMATION

All contents available on this website, including but not limited to site design, text, graphics, interfaces, etc. with all rights reserved, is the property of GRAPHICSXPRESS and/or third parties protected by intellectual property rights. Client must not use, copy, reproduce, republish, upload, post, transmit distribute or modify the contents in any way, including in advertising or publicity pertaining to distribution of materials on this site, without GRAPHICSXPRESS's prior written consent.

LIMITED LIABILITY

GRAPHICSXPRESS, its employees, or agents are not liable for any particular, incidental, act of God, delays, consequential damages whatsoever resulting from loss of data or profit whether GRAPHICSXPRESS was notified of these losses in advance.

PRIVACY POLICY

GRAPHICSXPRESS is committed to protect client's personal information. We do not share client's financial information with any third party or other companies, however, for the sole purpose of delivering client's job, we may share mailing addresses with our affiliated companies. Client's information is only used for contact, billing, and shipping purposes. Client's credit card information is never stored by GRAPHICSXPRESS.

INDEMNITY

Client agrees to defend, indemnify and hold harmless GRAPHICSXPRESS, its affiliates, employees, officers and, subsidiaries from all claims, damages, costs and expenses, including reasonable attorneys' fees, arising from or related to client's use of the site. Client also certifies that he/she owns rights to or has a license to use the image(s) being reproduced as part of client's order.

RIGHT TO SUBCONTRACT

GRAPHICSXPRESS reserves the right to subcontract whole or part of the orders received from its clients via online system or any other ordering methods.

POSTAGE RATES

GRAPHICSXPRESS is not responsible for postal charges applied to sending proofs or other materials requested by client. Client is responsible for postal charges unless it is negotiated otherwise.

DISCLAIMER OF WARRANTIES

All sales are final as is. GRAPHICSXPRESS does not provide any warranty or services for the product(s) manufactured or sold by GRAPHICSXPRESS or affiliated companies.

RETURNS & REFUND

Please be noted that all orders are custom orders and there is no resell value for any return jobs therefore all sales are final. However, if there is any production related defects on the job you have received, we would be glad to assist you re-printing your job at no additional cost with the same shipping method. You should contact GRAPHICSXPRESS within two business days after you receive your order to report any defects found in the ordered product. If the claim is been approved by GRAPHICSXPRESS, we will ship the reprint at no additional cost to you at the originally agreed shipping method. You must ship the entire quantity to us within three business days and contact us at  info@graphicsxpress.net

PAPER STOCK

The color of paper stock is not guaranteed in brightness or to match in multiple versions and reorders.

The return or refund will be solely up to the staff at GRAPHICSXPRESS on discrepancies of this matter.

This has not to do with the nature of our skill as printer but entirely up the paper that is shipped to us by the manufacturers.

RIGHT TO REFUSE SERVICE

GRAPHICSXPRESS reserves the right to cancel or refuse service to any individual or companies with or without a cause at any point of time. GRAPHICSXPRESS reserves the right to charge the client for any services performed on the job up to the point of cancellation.

LARGE FORMAT CLAIMS, RETURNS & REFUNDS

Please be noted that all orders are custom orders and there is no resell value for any return jobs, therefore all sales are final. If there is any production related defects on the job you have received, you will accept the responsability to notify us within 3 bussiness days after you received your order. No claims will be accepted past 3 business days after the order has been delivered or picked up. To report any printing deffects or shipping damages, we required a minimum of two photographs of the damaged product and the shipped packaged. This is to help us identify the problem so we can prevent it in any future orders. To make a claim you may email us the requested photographs to info@GRAPHICSXPRESS.net. Once the claim has been reviewed and approved, we will proceed with a reprint or "In-Store Credit" with the printing amount paid. If you choose to receive "In-Store Credit" You will receive an email with instructions on how to use your "In-Store Credit". If you product included shipping, we will ship the reprint at no additional cost to you at the originally agreed shipping method. Please be advised that the credit given on a Large Format order only applies to Large Format products and cannot be use with any off-set product. Depending on the size and quantity of your claim, reprints will be generally ready for shipping or pick up on the following day after the claim has been approved. We are not responsible for any damage cause by improper installation, weather circumstances, or any misuse on any of our products.

We reserve the right to refuse service without disclosing a reason. Prices are subject to change without further notice.